Terms and Conditions

Welcome to ShieldAssist (“we,” “our,” or “us”). By accessing or using our website ShieldAssist.com (“Website”) and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

Definition

• User: Any person who browses, registers, or uses our Website.
• Service Providers: Independent, third-party roadside assistance providers on our platform.
• Services: Roadside assistance such as towing, jump-starts, tire changes, lockout help, and fuel delivery.

Acceptance of Terms

By using our Website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree with these Terms, please do not use our Website or Services.

Scope of Services

• ShieldAssist operates as a facilitator, connecting Users with Service Providers.
• We do not directly perform roadside assistance services and are not responsible for the acts, omissions, or quality of work of Service Providers.
• Availability may vary depending on your location and the availability of providers.

Website Use

• You agree to:
  a. Provide accurate and truthful information when requesting services.
  b. Use the Website only for lawful purposes.
  c. Not attempt to disrupt the functionality or security of the Website.

Pricing & Payments

• Prices displayed on the Website are indicative and may vary depending on the service, location, and time of request.
• Payments are processed securely through approved payment gateways.
• All charges are non-refundable, except where required by applicable law.

Limitations & Disclaimers

• We cannot guarantee service availability, arrival time, or service quality.
• Any disputes regarding the work performed must be addressed directly with the Service Provider.
• We are not liable for indirect, incidental, or consequential damages arising from service use.

User Conduct

• You must not:
  • Misuse the Website by introducing harmful material such as viruses or malware.
  • Attempt unauthorized access to our systems or data.

Intellectual Property

All content on this Website, including logos, text, images, and designs, is owned or licensed by Shield Assist. You may not copy, reproduce, or distribute without permission.

Links to Third Parties

Our Website may contain links to third-party sites. We are not responsible for the content, policies, or practices of those sites.

Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount you paid for the specific service in question.
• We disclaim responsibility for delays, failures, or damages caused by third-party providers.

Indemnification

You agree to indemnify and hold harmless ShieldAssist, its affiliates, and staff from any claims, losses, or liabilities arising from your misuse of the Website or Services.

Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

Changes to Terms

We may update these Terms at any time, and your continued use of the Website constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed under the laws of India.